Beautifully 

decorated with natural tones and premium furnishings, the wide selection of rooms at Eleven Hotel provides exceptional comfort for couples, families, and business travelers.

1/6
FREQUENTLY ASKED QUESTIONS – ASQ

     ROOM PACKAGE

 

What is the cost of your room package?

  • THB 52,000  SGL Deluxe SGL package 16 days 15 nights

  • THB 58,000  SGL Executive package 16 days 15 nights

​​

How can I make a reservation?

​

How many persons are allowed in a room? What if I come with my husband or wife?

  • 2 person max for husband and wife (a proof document marriage certificate is required)

 

Can my child stay with me? And if so, what is the cost?

  • Child below 5 years old is THB 26,000 net per person for 15 nights/ 16 days (stay with father or mother)

  • Child below 12 years old is THB 36,000 net per person for 15 nights/ 16 days (stay with father or mother)

 

Do you provide connecting rooms?

  • Yes, we do for family member.

 

How many COVID-19 tests are provided?

  •  2 times during stay at day 5 and day 13

 

When and how do I make payment?

  • Full amount of advance payment is required by credit card or bank transfer in order to confirm the reservation. If otherwise, non-guaranteed reservation will be cancelled within 24 hrs.

 

Which hospital are you partnered with?

  • World Medical Hospital

 

​

     FOOD & BEVERAGE

​

How many meals do you provide?

  • 3 selection menu per time/ 3 meals per day.

​

Are we able to select our meal? And what are our choices?

  • Yes, Thai, Asian and international.

​

Do you offer Muslim and/or halal food?

  • Yes, we offer Muslim or halal food with Indian chef.

 

Do you offer vegetarian meals?

  • Yes, we offer vegetarian meals.

​

Do you provide room service?

  • Yes, 11:00 – 22:00

​

Is there a minibar in the room?

  • Yes (non-alcohol)

 

​

     MORE INFORMATION REGARDING ROOMS

 

Are we allowed to order food from outside?

  • No follow by ASQ rule and regulation.

 

Do you allow smoking in the room?

  • No, we do not allow smoking in the room.

 

Do your rooms have windows?

  • Yes, we have. (Fixed glass can’t open)

​

Do your rooms have a balcony?

  • No, we do not have a balcony.

​

Is there a bathtub in the room?

  • Yes, we provide in all executive room.

 

Do you provide WiFi?

  • Yes, we provide hi-speed Wi-Fi internet 100 Mbps/100 Mbps

​

What type of TV do you have and what channels do you have?

  • 43 Inch smart TV from LG and 14 international channels.

​

Do you provide laundry service?

  • Yes, we have (additional charge)

​

Do you have a swimming pool?

  • Yes, we have but temporarily closed during ASQ period

​

Do you have a gym?

  • Yes, we do.

​

Are we allowed out of the room? If so, when and what facilities are available for use?

  • At day 7 after the first test has been approved with negative result.

  • Relaxing area and Gym

​

Do I need to make an advanced reservation to use the relaxing area and gym?

  • Yes, due to limitation of guest usage only 10 persons in the relaxing area and 1 person in the gym per time (30 mins)